Privacy Policy

Welcome to Punch Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website punchpizzahot.click, place orders online, sign up for promotions, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all users located in the United States. Where applicable, we reference the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other relevant federal and state privacy regulations. We encourage you to review this document periodically, as it may be updated to reflect changes in our practices or applicable law.

1. Who We Are

Punch Pizza is a food service business operating under the website punchpizzahot.click. We offer online food ordering, delivery coordination, loyalty programs, and related services to customers across the United States.

For any questions, concerns, or requests related to this Privacy Policy, please contact us using the information above or refer to Section 16 for detailed guidance on how to reach our privacy team.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. This information falls into several broad categories:

2.1 Personal Information You Provide Directly

When you interact with Punch Pizza — whether by placing an order, creating an account, subscribing to our newsletter, entering a promotion, or contacting customer support — you may voluntarily provide us with personal information, including but not limited to:

• Full name — used to personalize your account and confirm your identity when placing orders.
• Email address — used for order confirmations, account management, and marketing communications (with your consent).
• Phone number — used to facilitate delivery coordination and customer support follow-ups.
• Delivery address and billing address — used to process and fulfill your food orders.
• Payment card details — processed securely through PCI-DSS compliant third-party payment processors. We do not store full card numbers on our servers.
• Account credentials — username and encrypted password if you create a registered account.
• Dietary preferences and order history — collected to personalize menu suggestions and improve service.
• Communications content — any information you voluntarily share when you contact us via email, chat, or our contact forms.

2.2 Information Collected Automatically

When you visit punchpizzahot.click, our systems automatically collect certain technical and usage data, including:

• IP address — used to determine approximate geographic location and for security purposes.
• Browser type and version — used to optimize website rendering and troubleshoot technical issues.
• Operating system — used to ensure compatibility with our web platform.
• Referring URLs — the webpage that directed you to our site, used for marketing analytics.
• Pages visited and time spent — used to understand which content and features are most valuable to users.
• Click-through data and navigation paths — used to improve user experience and website design.
• Date and time of access — recorded for security logs and analytics.
• Device identifiers — unique identifiers associated with your device, used for fraud detection and analytics.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your interactions with our website. Please see Section 9 of this Privacy Policy for a detailed explanation of our cookie practices. By continuing to use our website, you consent to our use of cookies in accordance with our Cookie Policy.

2.4 Information From Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms — if you choose to log in or connect your account with a social network (e.g., Facebook, Google), we may receive basic profile information such as your name and email address.
• Analytics providers — aggregated behavioral and demographic data from platforms such as Google Analytics.
• Payment processors — transaction confirmation data to reconcile your order history.
• Delivery partners — delivery status updates linked to your order.
• Advertising networks — information about your interactions with our advertisements on other websites or apps.

3. How We Use Your Information

Punch Pizza uses the information we collect for a variety of legitimate business purposes. We will only use your personal information when we have a lawful basis to do so. Our primary uses include:

3.1 Order Processing and Service Delivery

We use your personal information to process your food orders, coordinate delivery or pickup, send order confirmations and receipts, resolve disputes, and provide customer support. This is essential for fulfilling our contractual obligations to you.

3.2 Account Management

If you create a registered account, we use your information to maintain your account, authenticate your identity, save your preferences (including favorite orders and delivery addresses), and allow you to view your order history.

3.3 Marketing and Promotions

With your consent, we may use your email address or phone number to send you promotional offers, newsletters, loyalty program updates, and information about new menu items or special deals. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly at [email protected].

3.4 Analytics and Service Improvement

We analyze usage data and behavioral patterns to understand how users interact with our website and services. This helps us improve the design, content, functionality, and overall user experience of punchpizzahot.click.

3.5 Personalization

We may use your order history, browsing behavior, and stated preferences to personalize your experience, including displaying menu recommendations and targeted promotions that are more relevant to your tastes.

3.6 Security and Fraud Prevention

We use technical and usage data to monitor for suspicious activity, prevent unauthorized access, detect and investigate fraud, and ensure the integrity and security of our platform and customer accounts.

3.7 Legal Compliance

We may process your information as required to comply with applicable laws, regulations, court orders, or governmental requests, including requirements under the FTC Act and applicable state consumer protection statutes.

3.8 Business Operations

We use aggregated, anonymized data for internal business analysis, financial reporting, inventory planning, and strategic decision-making. This data does not identify any individual user.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We work with carefully selected third-party vendors and service providers who assist us in operating our business. These may include:

• Payment processors (e.g., Stripe, Square) — to securely handle payment transactions.
• Delivery logistics partners — to coordinate food delivery to your address.
• Email marketing platforms (e.g., Mailchimp, Klaviyo) — to send transactional and marketing emails.
• Analytics providers (e.g., Google Analytics) — to analyze website traffic and user behavior.
• Cloud hosting and IT service providers — to store and process data on our behalf.
• Customer support software providers — to manage and respond to customer inquiries.

All third-party service providers are contractually required to handle your data only as directed by us, to implement appropriate security measures, and to comply with applicable privacy laws.

4.2 Legal Requirements and Law Enforcement

We may disclose your information if required to do so by law, or in good faith belief that such disclosure is necessary to: (a) comply with a legal obligation, subpoena, court order, or government request; (b) protect and defend the rights or property of Punch Pizza; (c) prevent or investigate possible wrongdoing in connection with our services; (d) protect the personal safety of users or the public; or (e) protect against legal liability.

4.3 Business Transfers

In the event that Punch Pizza undergoes a merger, acquisition, sale of assets, bankruptcy, or other corporate restructuring, your personal information may be transferred as part of that transaction. We will notify you of any such change via email or prominent notice on our website before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other parties when we have obtained your explicit consent to do so. You may withdraw your consent at any time by contacting us at [email protected].

4.5 Aggregated and Anonymized Data

We may share aggregated or de-identified information with third parties for research, marketing, analytics, or other business purposes. This data cannot reasonably be used to identify any specific individual.

5. Data Security

We take the security of your personal information seriously and have implemented a range of technical, organizational, and administrative measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• SSL/TLS encryption — all data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) technology.
• PCI-DSS compliance — payment processing is handled by certified third-party processors that comply with Payment Card Industry Data Security Standards.
• Access controls — access to personal data is restricted to authorized personnel who require it to perform their job functions, and is governed by role-based access policies.
• Password hashing — account passwords are stored using strong one-way cryptographic hashing algorithms.
• Regular security assessments — we conduct periodic reviews of our data security practices and systems.
• Incident response plan — we maintain documented procedures for detecting, reporting, and responding to data security incidents.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable state and federal breach notification laws.

6. Your Privacy Rights

Depending on your location within the United States, you may have various rights regarding your personal information. We are committed to honoring these rights in a timely and transparent manner.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know — You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the purposes for collection, and whether it has been sold or disclosed to third parties.
• Right to Delete — You have the right to request deletion of your personal information, subject to certain legal exceptions.
• Right to Correct — You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing — You have the right to opt out of the sale or sharing of your personal information with third parties. We do not sell personal information, but you may still submit this request.
• Right to Limit Use of Sensitive Personal Information — You have the right to request that we limit our use and disclosure of sensitive personal information to purposes necessary for providing our services.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive a different level of service or be charged a different price because of your privacy choices.
• Right to Data Portability — You may request a copy of your personal information in a portable, machine-readable format.

To submit a CCPA/CPRA rights request, please email us at [email protected] with the subject line "California Privacy Rights Request." We will verify your identity before processing the request and respond within 45 days, with a possible extension of an additional 45 days when reasonably necessary.

6.2 General U.S. Consumer Rights

Regardless of your state of residence, we extend the following privacy rights to all of our users:

• Right to Access — You may request a summary of the personal information we hold about you.
• Right to Correction — You may request that we correct any inaccurate or incomplete personal information in our records.
• Right to Deletion — You may request that we delete your personal information, subject to our legal obligations and legitimate business needs.
• Right to Opt-Out of Marketing — You may unsubscribe from marketing emails at any time using the link provided in the email or by contacting us directly.
• Right to Withdraw Consent — Where our processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable law.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention periods apply:

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information in a manner that prevents its reconstruction or identification. In some cases, we may retain information in anonymized form for statistical and research purposes indefinitely.

8. Children's Privacy

Punch Pizza's services — including online food ordering, account creation, and marketing subscriptions — are not directed to, and are not intended for use by, minors under the age of 18. We do not knowingly solicit, collect, or use personal information from individuals under 18 years of age.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our records. If you believe we may have any information from or about a child under 18, please contact us immediately at [email protected].

Our practices are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA) and other applicable federal and state regulations governing the collection of information from minors.

9. Cookie Policy

Our website punchpizzahot.click uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts. This section provides a brief overview; please review our dedicated Cookie Policy page for full details.

9.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your actions and preferences over time, so you don't have to re-enter them every time you visit. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until manually deleted).

9.2 Types of Cookies We Use

• Strictly Necessary Cookies — Essential for the website to function properly. They enable core features such as page navigation, shopping cart functionality, and secure login. These cookies cannot be disabled.
• Performance and Analytics Cookies — These cookies collect information about how visitors use our website, such as which pages are visited most often and whether users receive error messages. We use tools like Google Analytics for this purpose.
• Functionality Cookies — These cookies allow the website to remember choices you make (such as your preferred delivery address or saved order) to provide a more personalized experience.
• Targeting and Advertising Cookies — These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns.

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be alerted when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. For more information on how to manage cookies, visit www.allaboutcookies.org.

10. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Punch Pizza. These may include social media platforms, payment gateways, delivery tracking portals, or partner restaurant sites. This Privacy Policy applies solely to information collected by Punch Pizza through punchpizzahot.click.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly encourage you to review the privacy policy of any third-party site you visit. The inclusion of a link to a third-party site does not constitute our endorsement of that site or its privacy practices.

11. International Data Transfers

Punch Pizza is based in the United States and our primary operations, data processing, and storage occur within the United States. If you are accessing our services from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

We take appropriate steps to ensure that any international transfer of personal information is conducted in compliance with applicable law and that your data remains protected to the standard described in this Privacy Policy. By using our website and services, you acknowledge and consent to the transfer of your information to the United States as described in this Privacy Policy.

For users located in jurisdictions with specific data transfer requirements, we may rely on applicable legal mechanisms or safeguards, including standard contractual clauses or other approved transfer mechanisms, to facilitate the lawful transfer of your data.

12. Marketing Communications and Opt-Out

We may use your contact information to send you promotional emails, SMS messages (where permitted), and push notifications about our menu, special offers, loyalty rewards, and events — but only where you have provided explicit consent or where permitted by applicable law.

How to Opt Out:

• Email marketing: Click the "unsubscribe" or "opt out" link at the bottom of any marketing email we send you.
• SMS messages: Reply "STOP" to any promotional text message we send.
• Account settings: Log into your account on punchpizzahot.click and update your communication preferences.
• Contact us directly: Email [email protected] with the subject line "Unsubscribe" and your request.

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders, account activity, and important service announcements. These are not marketing communications and are necessary for the performance of our service contract with you.

13. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online behavior tracked. Because there is currently no uniform standard for how websites should respond to DNT signals, our website does not alter its data collection or use practices in response to DNT signals. We will continue to monitor developments in this area and update our practices as appropriate.

California residents may also opt out of the sharing of personal information for cross-context behavioral advertising under the CPRA by contacting us at [email protected].

14. Changes to This Privacy Policy

We reserve the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

If we make material changes to this Privacy Policy — particularly those that significantly affect how we use or share your personal information — we will notify you through one or more of the following methods:

• Sending a notification to the email address associated with your account;
• Displaying a prominent notice on our website homepage or during login;
• Updating the "Effective Date" and summarizing key changes at the top of this policy.

Your continued use of punchpizzahot.click after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

15. Filing a Complaint With a Regulatory Authority

If you believe that Punch Pizza has processed your personal information in a manner inconsistent with this Privacy Policy or applicable law, you have the right to file a complaint with the appropriate regulatory authority. We encourage you to contact us first so that we have an opportunity to address your concerns directly.

15.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) enforces federal consumer protection laws in the United States, including laws governing unfair or deceptive privacy practices. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357 (1-877-FTC-HELP)
• Mailing Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 California Attorney General (for California Residents)

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Attorney General or the California Privacy Protection Agency (CPPA):

• California Attorney General: oag.ca.gov/privacy/ccpa
• California Privacy Protection Agency (CPPA): cppa.ca.gov

15.3 State Attorney General Offices

Depending on your state of residence, your state's Attorney General may also have authority to investigate privacy complaints and enforce applicable state consumer protection and privacy laws. We recommend visiting your state government's official website to identify the appropriate authority.

16. Contact Us

We value your privacy and are committed to addressing any questions, concerns, or requests you may have regarding your personal information or this Privacy Policy. Please do not hesitate to reach out to us using the contact information below:

When contacting us about a privacy matter, please include your full name, email address associated with your account (if applicable), a clear description of your request or concern, and any relevant details that will help us respond accurately. We are committed to responding to all privacy-related inquiries within 30 days of receipt, or within any shorter period required by applicable law.

If you are a California resident submitting a verified consumer rights request, please title your email "CCPA/CPRA Rights Request" to ensure it is prioritized and handled by the appropriate team member.

This Privacy Policy was last reviewed and updated on July 8, 2026. All previous versions of this Privacy Policy are superseded by this document. Punch Pizza reserves all rights not expressly granted herein. This Privacy Policy does not create a contract between you and Punch Pizza and does not grant you any legal rights beyond those provided under applicable law.